Privacy Policy

Last updated: 25 May 2025

TournamentHub ("we", "us", or "our") operates the website tournamenthub.info. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of the site.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Submit our contact form (name, email address, message content)
• Register for a tournament (name, email, gamertag, team name)
• Subscribe to our newsletter (email address)

1.2 Information Collected Automatically

When you visit tournamenthub.info, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL and exit pages
• Device type and operating system

This information is collected via cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To process and confirm tournament registrations
• To send newsletters and editorial updates (where you have subscribed)
• To improve the content, functionality, and user experience of our website
• To analyse site traffic and usage patterns
• To comply with our legal obligations under Australian law

3. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: Where you have given explicit consent (e.g., newsletter subscription, cookie acceptance)
• Contractual necessity: To fulfil tournament registrations and service requests
• Legitimate interests: To operate and improve our website and services
• Legal obligation: To comply with applicable Australian laws and regulations

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third-party vendors who assist in operating our website (e.g., hosting, analytics), bound by confidentiality agreements
• Tournament venue partners: Where necessary to facilitate event logistics, with your knowledge
• Law enforcement or regulatory bodies: Where required by Australian law or a valid court order

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction, including SSL/TLS encryption, access controls, and regular security reviews.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Tournament registration data is retained for up to 24 months following the event.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for newsletter communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us at [email protected].

8. Cookies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about the types of cookies we use and how to manage your preferences, please read our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, including game publishers, esports organisations, and venue websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.

10. Children's Privacy

TournamentHub is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, TournamentHub, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234

We will respond to all privacy enquiries within 30 days.